🔒 Personal Data Protection

7bez Privacy Policy

Your personal information is of the highest importance to us. This policy explains in detail how we collect, use, and protect your data.

Introduction

Our Commitment to Privacy

7bez is a trusted online betting and casino platform in Bangladesh. We believe that protecting the privacy of your personal information is a fundamental responsibility. This privacy policy clearly describes how your information is handled when you use our website and services.

By using 7bez's services, you agree to the terms of this privacy policy. We ask that you read this policy in full so you have a clear understanding of your rights and our responsibilities. This policy may be updated from time to time, so we recommend reviewing it regularly.

What Information We Collect

7bez collects the following types of information to provide our services and manage your account. We only collect information that is necessary for the proper delivery of our services.

Personal Identification Information

  • Full name and date of birth (for age verification — only for those aged 21 or above)
  • Email address and mobile number
  • National ID card or passport number (for identity verification)
  • Permanent and current address

Financial Information

  • Payment method details — bKash, Nagad, Rocket, or Upay account information
  • Transaction history — records of deposits and withdrawals
  • Wallet balance and bonus information

Technical Information

  • IP address and device information (operating system, browser type)
  • Cookie and session data
  • Login time, duration of site visits, and page visit history
  • Geographic location (at country level)

Gaming-Related Information

  • Betting history and preferred game information
  • Bonus usage history and wagering progress
  • Gaming session duration and frequency

How We Use Your Information

7bez uses the information collected from you only for specific and legitimate purposes. We never sell your personal information to third parties.

Your information is used for the following purposes:

  • Account management: Completing the registration process, ensuring login security, and account verification.
  • Financial transaction processing: Properly processing your deposit and withdrawal requests.
  • Fraud prevention: Detecting and preventing unauthorized access, money laundering, and other illegal activities.
  • Customer support: Providing prompt resolution of your questions, complaints, and requests.
  • Responsible gaming: Monitoring your gaming habits and providing support when needed.
  • Product and service improvement: Analysis to further improve the experience on our platform.
  • Legal compliance: Maintaining records necessary to comply with applicable laws and regulations.

Information Disclosure and Sharing

7bez handles your personal information with care. We may share information in the following limited circumstances:

Service Provider Partners

Trusted third-party service providers who help operate our technical services may have access to limited information. These entities operate under strict confidentiality agreements and may only use information for specified purposes.

Payment Processing

Necessary information is shared with payment service providers such as bKash, Nagad, Rocket, and Upay to complete financial transactions. This information is used solely to verify and complete transactions.

Legal Obligations

In the case of court orders, valid requests from law enforcement agencies, or legal obligations, we may be required to disclose relevant information.

We will never do the following

  • Sell your information to third parties for advertising purposes
  • Use your information for unnecessary purposes without your consent
  • Share your contact information with unrelated marketing organizations

Cookie and Tracking Technologies

We use cookies and similar technologies on the 7bez website to ensure the best experience for you. Cookies are small text files stored in your browser.

Cookies We Use

  • Essential cookies: For the basic functionality of the site — maintaining login sessions and security verification.
  • Functionality cookies: To remember your preferences — language settings and personalized experience.
  • Analytics cookies: To understand patterns of site usage — to know which pages are visited most.
  • Security cookies: To detect fraudulent activity.

You can control cookies by changing your browser settings. However, disabling certain cookies may cause some features of the site to not work properly.

Data Security Measures

7bez uses industry-leading security technology to keep your personal and financial information safe. Our security framework operates at the following levels:

Technical Protection

  • SSL encryption: All data exchanged between your browser and our servers is protected by SSL/TLS encryption.
  • Data encryption: Stored sensitive information is protected by advanced encryption methods.
  • Firewall and intrusion detection: Active monitoring systems to prevent unauthorized access.
  • Two-factor authentication: An additional layer of security to protect your account.

Administrative Protection

  • Strict access controls — only authorized staff can access your information
  • Regular security reviews and audits
  • Data protection training for staff
  • Procedures for rapid response to any security incident

Please keep in mind that no method on the internet is 100% secure. We are committed to ensuring the highest level of protection, but it is not possible to guarantee complete security. So keep your password confidential and avoid logging in from unfamiliar devices.

Data Retention Period

7bez retains your information only for as long as it is necessary to fulfil the original purpose for which it was collected, or to meet legal obligations.

  • Active accounts: All information is retained for as long as the account remains active.
  • Financial transaction records: Retained for the period required by legal and accounting obligations.
  • After account closure: Necessary information may be retained until applicable legal obligations are fulfilled.
  • Marketing communications: Stopped immediately upon your objection.

Once the designated retention period expires, your information is securely deleted or anonymized in a way that makes it impossible to identify you.

Your Rights

7bez respects your rights over your personal information. You may exercise the following rights:

Right to Access Information

You can request at any time to find out what information we hold about you. We will provide this information within a reasonable timeframe.

Right to Correction

If any information we hold about you is incorrect or incomplete, we are obligated to correct it. This request can be made through our support team.

Right to Request Deletion

In certain circumstances, you may request that your information be deleted. However, if there are legal obligations, it may not be possible to delete all information.

Right to Object to Processing

You may object at any time to marketing communications or profiling, and we will act on that immediately.

Right to Data Portability

If you wish, you may request a copy of the information we hold about you in a common, structured format.

Protection of Minors

7bez strictly provides services only to those aged 21 or above. Our platform is not intended for minors, and we do not intentionally collect any personal information from minors.

Age verification is mandatory at the time of registration. If anyone creates an account using false information and is found to be under 21, that account will be closed immediately and the collected information will be deleted.

If you believe a minor is using our services, please notify our support team immediately.

Policy Changes and Updates

This privacy policy may change from time to time as our services and technology evolve. For any significant changes, 7bez will take the following steps:

  • The updated policy will be published on the website.
  • For significant changes, registered users will be notified by email or through an account notification.
  • The date on which the new policy takes effect will be clearly stated.

If you continue to use 7bez's services after the revised policy is published, it will be assumed that you have consented to the new policy. We therefore recommend that you visit this page regularly.

Contact

Privacy Contact

If you have any questions or concerns about this privacy policy, or if you wish to exercise your rights, please contact 7bez's support team. Our support team is available to assist you 24 hours a day, 7 days a week.

Contact Us

We are ready to help with any matter related to privacy or data protection.

Live Chat: Active 24/7 — contact us through the live chat on our website
Support is available in both Bengali and English
Response time: as quickly as possible, typically within a short time

If you wish to make a complaint about our privacy practices and are not satisfied with our response, you may approach the relevant data protection authority.